What is erased, what is kept, and how long each takes. Uninstalling starts it; you can also ask for it immediately.
Last updated 14 August 2026 · Effective immediately
Deleting the BulkGauge account is uninstalling the app: Shopify admin → Apps → BulkGauge → Delete. There is no separate account to close, because BulkGauge has no sign-in of its own — your access comes from your Shopify staff account.
Two things worth knowing before you press it. Uninstalling does not cancel a paid subscription in every case; cancel it in your Shopify admin under Apps so no further charge is raised. And uninstalling does not undo your jobs — the changes BulkGauge wrote to your catalogue are your store's data and stay exactly as they are. If you want values rolled back, undo the jobs first, while the snapshots still exist.
To have everything erased at once rather than waiting for Shopify's request, write to support@bulkgauge.com from the email address on the store, name the store domain, and we run the same deletion by hand.
| Moment | What happens |
|---|---|
| Uninstall | Your session ends and our access to your store is revoked. Scheduled jobs stop, nothing further is read from or written to your store, and your plan drops to free so no further charge is raised. Your data is still here at this point. |
| About 48 hours later | Shopify sends us its erasure request for the store. Everything in the table below is hard-deleted on receipt, in a single transaction. This is the deletion. |
| On request, sooner | The same deletion, run by hand when you ask for it rather than waiting for Shopify's request. |
| Roughly 30 days after that | Encrypted off-site backups holding the last copies of your rows age out on their own retention cycle and are never restored to bring deleted data back. |
That gap between uninstalling and Shopify's request is the only window in which an uninstall can be taken back: reinstall before the erasure request arrives — roughly two days — and your job history and undo snapshots are still intact. After it arrives there is nothing to restore. If you do not want the window at all, ask for immediate deletion.
Backup retention is a count rather than a calendar: we keep the newest 30 off-site copies, which is about a month of nightly backups under normal operation. A prolonged interruption to the backup schedule would stretch that span.
| Data | What it is |
|---|---|
| Store and authentication records | Your shop record, the owner and operator details attached to it, access tokens and sessions. The tokens are revoked at uninstall, before the record is deleted. |
| Jobs and schedules | Every bulk edit, its rule, its scope, its result, scheduled runs and window reverts, and anything queued. |
| Snapshots and change history | The before-values that make undo possible, and the change log built from them. This is the largest part of what we hold for you. |
| Saved rules, chains and templates | Saved rules and chains, SEO and alt-text templates, store groups and scopes. |
| Backups BulkGauge took for you | Restore points held in our storage, with their encryption keys. Copies you sent to your own Google Drive or Dropbox are in your account, not ours, and only you can delete those. |
| Cached catalogue state | Our cached copy of your product and variant values, used to render previews and to notice when something changed underneath a job. |
| Price floors | The 30-day lowest-price records computed from your change history for Omnibus price-comparison rules. |
| Compliance records | Your GPSR and Omnibus compliance profiles and the snapshots taken against them. |
| Storage samples | The storage-size measurements we take to work out what to bill. |
| Storage holds | Extensions of a pending deletion date granted by our staff, with who granted each one and why. The hold record itself is erased; the operator audit line recording that it was granted survives, for the reason in the next section. |
| Reply-token conversations | The reply tokens and inbox threads that route mail back to your store, and the routing rules behind them. The support tickets themselves survive deletion — see section 4. |
| Settings and preferences | Email settings, sending domain and its verification records, notification choices, seats. |
Three things survive deletion. Each has a reason, and the reasons are different.
| Data | Why | How long |
|---|---|---|
| Invoices and charge records | Tax and accounting law requires a complete, gapless record of what was billed. It is the plan, the amount, the currency, the charge status and the store it belonged to — the transaction metadata Shopify returns to us. Your payment card details are never on our servers to begin with. | As long as the applicable tax law requires |
| Operator audit log | The record of what our own staff did — which operator opened a store, why, and every storage hold they granted. It names your shop, and it outlives your shop record deliberately: otherwise a member of our staff could erase the evidence of their own actions by waiting for an uninstall. This retention yields where the law grants you a right to erasure; ask, and we will assess the request and tell you the outcome. | Retained |
| Support tickets | A ticket is the record of our conduct as much as yours, so the conversation survives the store it came from. The link to your shop record is severed when the shop is deleted. | Retained |
Nothing about your catalogue is retained. There is no anonymised copy kept for analytics, no aggregate we hold back, and no copy used for training machine-learning models.
BulkGauge does not read your orders, your payment data or your customer records. Those scopes were removed from the app on 12 August 2026 and nothing in the product requests them.
So when Shopify forwards a customer data request or a customer erasure request for your store, the answer does not depend on what you have run: we hold nothing about that shopper, and we say so.
Deletion is not reversible. Before you uninstall, export the change log to CSV from the History page and download any restore points you want to keep. Once the deletion has run there is nothing for support to recover: the point of a hard delete is that it leaves nothing to look up.
BulkGauge is owned and operated by ElAdawy LLC, a company registered in the State of Wyoming, USA. For how we handle data more generally, see the Privacy policy; for the terms of the service, the Terms of service.